Privacy Policy

1. Introduction

TwoKangaroo ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our Australian food subscription service.

2. Information We Collect

Personal Information

• Account Information: Name, email address, phone number
• Billing Information: Payment details processed securely through Stripe
• Shipping and Delivery Information: Delivery addresses and preferences
• Subscription and Purchase Details: Product selections, delivery schedules

Automatically Collected Information

• Usage Data: Pages visited, time spent on site, click patterns
• Device Information: IP address, browser type, operating system
• Cookies: We use cookies to improve your experience and remember your preferences
• Text Message Origination: All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties

3. How We Use Your Information

• Process and fulfill your subscription orders
• Manage your account and provide customer support
• Send order confirmations, shipping updates, and service notifications
• Process payments through our secure payment processor (Stripe)
• Improve our website and services
• Send promotional emails (with your consent)
• Comply with legal obligations

4. Information Sharing

We do not sell, trade, or rent your personal information. We may share your information with:

• Service Providers: Stripe for payment processing, shipping partners for delivery
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, sale, or transfer of assets

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Payment information is processed securely through Stripe and we do not store credit card details on our servers.

6. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Delete your account and personal information
• Opt-out of marketing and text message communications
• Restrict processing of your information
• Data portability

To exercise these rights, please contact us at privacy@twokangaroo.com

7. Text Message Communications

When you opt in to receive text messages from us, we may send you:

• Order confirmations and delivery updates
• Account notifications
• Promotional messages (only with explicit consent)

You can opt out of text messages at any time by replying STOP to any message or contacting us directly.

8. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences and settings
• Improve website performance and functionality
• Analyze website usage and traffic patterns
• Provide personalized content and recommendations

You can control cookies through your browser settings, but disabling them may affect site functionality.

9. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. When you cancel your subscription or request account deletion, we will delete your personal information within 30 days, except where required to retain it for legal or regulatory purposes.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will delete such information promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: